Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the BuildCrux platform, including the website at buildcrux.com, mobile applications, and all related services (collectively, the “Service”), operated by TackOn Labs (“we,” “our,” or “us”).

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using BuildCrux, you represent that you meet these requirements. If you are using the Service on behalf of a business, you represent that you have the authority to bind that entity to these Terms.

2. Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately at support@buildcrux.com if you suspect unauthorized access to your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

3. Subscription Plans and Billing

3.1 30-Day Money-Back Guarantee

New accounts pay the chosen plan's price at signup and receive full access immediately. If you cancel within thirty (30) days of initial purchase, you may request a full refund by emailing support@buildcrux.com. After the 30-day window, subscriptions renew automatically and refunds are not available except as required by law.

3.2 Paid Subscriptions

• BuildCrux offers multiple subscription tiers (Solo, Crew, Office, and Enterprise) with varying features, project limits, team member limits, and AI credit allocations.
• Subscriptions are billed monthly or annually through Stripe. All fees are in US Dollars.
• You authorize us to charge your selected payment method for the recurring subscription fee.
• Plan details and pricing are available on our Pricing page.

3.3 Upgrades and Downgrades

You may upgrade or downgrade your plan at any time from your dashboard. Upgrades take effect immediately and are prorated for the remainder of the billing cycle. Downgrades take effect at the start of the next billing cycle. Feature access may change when you downgrade.

3.4 Payment Processing Fees

When your clients pay invoices through BuildCrux, a per-transaction processing fee applies. The rate depends on your subscription plan. These fees are separate from your subscription fee and are deducted from each transaction.

3.5 AI Estimate Credits

Each plan includes a monthly allocation of AI estimate credits. Credits are used when you generate AI-powered project estimates. Unused credits do not roll over to the next month. Additional credit packs may be purchased separately.

3.6 Cancellation and Refunds

• You may cancel your subscription at any time from your account settings.
• Cancellation takes effect at the end of the current billing period. You will retain access until then.
• We do not offer refunds for partial billing periods, except as required by law.
• Upon cancellation, your data will be retained for 30 days to allow for reactivation or export. After 30 days, data may be permanently deleted.

4. Acceptable Use

You agree to use the Service only for lawful business purposes. You may not:

• Use the Service to engage in any illegal, fraudulent, or harmful activity
• Attempt to gain unauthorized access to the Service, other accounts, or our systems
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to transmit malware, viruses, or other harmful code
• Scrape, crawl, or use automated tools to access the Service without our written permission
• Resell, sublicense, or provide the Service to third parties as your own product
• Submit false, misleading, or fraudulent information through the Service
• Interfere with or disrupt the Service or the servers and networks connected to it

5. Your Data

5.1 Ownership

You retain full ownership of all data you submit to the Service, including project information, invoices, contracts, photos, and business records (“Your Data”). We do not claim ownership of Your Data.

5.2 License to Us

By submitting data to the Service, you grant us a limited, non-exclusive license to process, store, and display Your Data solely to provide and improve the Service. This license terminates when you delete Your Data or close your account.

5.3 Data Export

You may export your data (projects, invoices, expenses, mileage) in CSV format at any time from your dashboard. We are committed to ensuring you can always take your data with you.

5.4 AI Processing

When you use the AI estimate feature, your project descriptions and uploaded blueprints are sent to our AI provider for processing. This data is used solely to generate your estimate and is not used to train AI models. See our Privacy Policy for details.

6. Electronic Signatures

BuildCrux provides electronic signature functionality for contracts and change orders. By using this feature:

• You agree that electronic signatures created through the Service are legally binding to the extent permitted by applicable law, including the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA).
• We capture and store an audit trail for each signature, including the signer's name, email address, IP address, and timestamp.
• You are responsible for ensuring that your use of electronic signatures complies with any industry-specific regulations applicable to your business.
• BuildCrux is not a party to any contract signed through the Service and bears no responsibility for the content or enforceability of such contracts.

7. Intellectual Property

The Service, including its design, code, features, logos, and content (excluding Your Data), is owned by TackOn Labs and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our written permission.

8. Third-Party Services

The Service integrates with third-party services including Stripe (payments), Google Maps (mileage and location), and a third-party AI infrastructure provider (AI estimates). Your use of these integrations is subject to their respective terms and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

9. Disclaimers

• The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied.
• We do not warrant that the Service will be uninterrupted, error-free, or secure at all times.
• AI-generated estimates are provided as a starting point and should be reviewed by a qualified professional before use. We do not guarantee the accuracy of AI estimates.
• BuildCrux is not a law firm, accounting firm, or financial advisor. Features like invoicing, expense tracking, and mileage reports are tools to help you manage your business but are not substitutes for professional advice.

10. Limitation of Liability

To the maximum extent permitted by law, TackOn Labs and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from your use of or inability to use the Service.

Our total cumulative liability to you for all claims arising from or related to the Service shall not exceed the total amount you paid us in subscription fees during the twelve (12) months immediately preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless TackOn Labs and its affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

12. Termination

• You may close your account at any time by contacting support.
• We may suspend or terminate your access to the Service at any time if you violate these Terms, engage in prohibited conduct, or fail to pay subscription fees.
• Upon termination, your right to access the Service ceases immediately. We will retain Your Data for 30 days following termination to allow for data export, after which it may be permanently deleted.
• Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law survive termination.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles. Any disputes arising from or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Texas. You agree to waive any right to a jury trial or to participate in a class action.

14. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will post the revised Terms on this page and update the “Last updated” date. For significant changes, we may also notify you by email. Your continued use of the Service after the updated Terms are posted constitutes acceptance of the new Terms.

15. Contact Us

If you have questions about these Terms, contact us at: